Delivery and Shipment Tracking

We strive to deliver products purchased from Abanista in excellent condition and in the fastest time possible. Our shipping charges vary depending on the product shipping class and place of delivery.

Track Your Order

Stay updated on your order status with our easy-to-use tracking system. Simply enter your tracking number below to get real-time updates on the location and estimated delivery time of your package.

How to Find Your Tracking Number

Once your order is shipped, you will receive an email confirmation with your tracking number. This number can also be found in your account under ‘Order History’.

Delivery Information

We aim to provide a seamless delivery experience. Below are details on our shipping policies and delivery times:

Processing Time:

• Orders are processed within 1-4 hours.
• Processing times may be extended during holidays or sales periods.

Shipping Methods and Times:

• Standard Shipping: 1 business day.
• Express Shipping: Same day.
• International Shipping: 2-14 business days (depending on location).

Shipping Costs:

• Shipping costs are calculated based on the weight of the order and the delivery destination. The total shipping cost will be displayed at checkout.

Delivery Options

Home Delivery:
Enter your precise location, home address, or workplace when placing your order. A shipping charge will be levied for delivery of your purchase order.

Local Pickup:
You can make your order and select to pick up your package at your preferred local pickup store. To see if an item is eligible for Order Pickup, look for the local pickup option at checkout and select your preferred store.

Free Shipping:
If you have a free shipping voucher, shipping charges will be waived on qualifying orders.

Frequently Asked Questions (FAQs)

1. How can I track my order?
   You can track your order by entering your tracking number in the field above. You will receive this number in your shipping confirmation email.
2. What if my order is delayed?
   If your order is delayed, please check the tracking information for updates. If there are further issues, feel free to contact our customer support team.
3. Can I change my delivery address after placing an order?
   Once an order is processed, we are unable to change the delivery address. Please ensure your address is correct at the time of purchase.
4. What should I do if I receive a damaged item?
   If your item arrives damaged, please contact our customer support within 48 hours of receiving your order with your order number and a photo of the damaged item.
5. Do you offer international shipping?
   Yes, we offer international shipping. Delivery times and costs vary based on the destination.

Contact Us

If you have any questions or need further assistance with your order, please contact our customer support team:

Email: support@abanista.com
Phone: +256-200-90-4771
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)

Districts

Additional Information

For more details on our return and refund policies, please visit our Returns and Refunds page.

Q&A