FAQs

  1. How do I make an order?

    Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. If you expect to purchase additional materials from Abanista or to use any other services in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing or track your orders made at Abanista.

    Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), and your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable.  If you have a valid promotional code, you may enter it in the “Coupon Discount” field. Be sure to click on the “Apply Coupon” or “Update Cart” button in order to have your savings calculated and applied to your order.

    After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the  “Place Order” button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

  2. How do I view what’s in my shopping cart?

    To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of products you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

  3. How do I add items to my cart?

    To add an item to your cart, navigate to the page of the item you are interested in and then choose your desired variation of that item. When you click the “Add to Cart” or “Buy Now” button, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field. After you have entered a quantity, you can continue shopping or choose to complete your order.

  4. How do I remove items from my cart?

    First, click on the “View cart” button. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” to have your changes reflected.

  5. How do I make payment?

    Abanista.com has four payment options: Cash on Delivery, Mobile Money, VISA and Wallet.

  6. Is ordering online secure?

    Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read by anyone.  If you have further questions about the security of ordering online at Abanista, please feel free to e-mail us at [email protected] or through the mobile app.

  7. How do I pay for shipping?

    The shipping charge is applied automatically to your order value based on your shipping address and your order weight on checkout. Free shipping may apply on certain regions, order value or by voucher.

  8. Can I pick up my item instead of having it delivered?

    Abanista.com offers a local pickup option for orders. You can chose to pick your order from a Abanista store nearest to you

  9. How can I sign into my account and/or edit the information in my account?

    If you have previously purchased on Abanista, then you may have opted to create a personal account in our system.  If so, you can access this account by clicking on the “My Account” button in the main menu. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by click on the “Forgot Password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

  10. How long after placing my order should I expect to receive my shipment?

    All orders are shipped from our warehouse within 2 hours of the order being placed (if product is available in our local stores). Standard delivery timeline is 1-2 business days for Kampala and nearby cities and 2-3 for other cities. Orders which require special shipment from abroad will arrive in 7-14 days. Please reach out to our online customer service helpline to check the delivery progress of your order

  11. Can I return an Item?

    If you wish to return an item, please contact us within 7 working days after the time of the delivery. For cash on delivery orders, you can check the order immediately before payment. For more about returns, please read our Return Policy found in the website terms and conditions.

  12. Can I order on the app?

    Yes, just insta the Abanista Mobile App on your android device and shop on the go.

Cart