Have any questions about our shopping service? Check out the Abanista FAQs and start your shopping journey with us. To send an enquiry, use the contact form provided.

  1. What is Abanista?

    Abanista Group, trading as Abanista, is a catalogue retailer operating in Uganda, East Africa. It was established in November 2018 and is one of Uganda’s leading digital retailers.

  2. How do I use the Abanista mobile app to order?

    You can download the Abanista app on your iOS or Android device.
    1. Sign in to the Abanista app with your Facebook or Google account or your email and password.
    2. You’ll see all of your information, including your favorites, order history and the items in your cart.

  3. Does Abanista deliver to my area?

    To see if a product can be delivered to your area, follow the following steps.
    1. Add your product to the Cart and proceed to enter your delivery address.
    2. You will be notified if the product is available for delivery to your area.

  4. Can I get my order on the same day?

    Yes. You can place an order and receive it on the same day. Timeslot availability may be limited.

  5. What payment methods do you accept?

    We accept Visa, MasterCard, Mobile Money, Cash and AbanistaPay

  6. I have missing items, what should I do?

    If you were charged for items you did not receive, we’ll issue a refund. Start your return or refund on the website or in the app.

  7. What should I do if I am unhappy with one of my items?

    If an item does not meet your needs, don’t worry. Follow the steps on the Abanista app or website to start a return and get a refund. 

  8. How do I cancel my order?

    You can cancel on the app or website anytime before cutoff time, or by using the contact form below after cutoff time.

  9. How do I edit my order?

    You can edit your order any time before the cutoff time in the Abanista app or on the website. You can edit your order through the contact form after the cutoff time.

  10. How do I reschedule my order?

    You can reschedule your order anytime by using our contact form.

  11. Is my order ready for pickup?

    We’ll send you a “Ready for Pickup” notification and an email when your order is ready for pickup. Our pickup centers are open from 8 am to 8 pm.

  12. Can I have someone else pick up my order?

    Yes. Contact customer care to add an alternate pickup person to your order. To do this, tap or click the contact us button below. The person who picks up your order must show their photo ID when they receive the order. 

  13. Why is my order delayed?

    If you still don’t have your order after your delivery window has passed, contact customer care using the contact us button below.

  14. Why choose Abanista?

    Abanista is known for their customer-oriented policy, and affordable prices of consumer goods. We offer customers high-quality products that make them happy at prices that do the same. We believe that high-quality products don’t have to be priced high, and we’re all systems go on proving that true for customers.

  15. Is Abanista a legit company?

    The Abanista site is reliable and used by consumers to buy extensive quality products in Uganda. Products on the Abanista site are good quality, though the company does not manufacture the products it sells. Customers who are unhappy with their purchase can return or exchange the item at no cost.

  16. How safe is Abanista?

    Abanista is as safe to use as any other established e-commerce website. It protects your personal and financial information, and transmits all of it securely. Neither Abanista nor its users are ever allowed to use your personal or financial information outside of the Abanista shopping platform.

  17. Are products on Abanista genuine?

    Customers on Abanista.com enjoy full protection from counterfeit goods since all of our products are sourced from well established distributors in Africa, Asia, Europe and the Americas

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