Privacy Policy

Abanista Uganda has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles

As described in detail below, any information we gather at the website is strictly for our use and is not shared with any other entity, public or private, for any reason. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Abanista is concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products or services on the Abanista website, mobile sites or mobile applications (“Website”) on the Website and otherwise doing business with Abanista.

Abanista has provided this Privacy Policy to familiarize You with (a) The type of data or information that You share with or provide to Abanista and that Abanista collects from You; (b) The purpose for collection of such data or information from You; (c) Abanista’s information security practices and policies; and (d) Abanista’s policy on sharing or transferring Your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply Your
unconditional acceptance of such updates to this Privacy Policy.

Information collected and storage of such Information

The “Information” (which shall also include data) provided by You to Abanista or collected from You by Abanista may consist of “Personal Information” and “Non-Personal Information”.

Personal Information

Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy may include, but not be limited to:

  1. Your user name along with Your password,
  2. Your name,
  3. Your address,
  4. Your telephone number,
  5. Your e-mail address or other contact information,
  6. Your date of birth,
  7. Your gender,
  8. Information regarding your transactions on the Website, (including sales or purchase history),
  9. Your financial information such as bank account information or credit card or debit card or other payment instrument details,
  10. Internet Protocol address,
  11. Any other items of ‘sensitive personal data or information,
  12. Identification code of your communication device which You use to access the Website or otherwise deal with any Abanista entity,
  13. Any other Information that You provide during Your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:
  • registering as a user on the Website,
  • registering as a seller on the Website,
  • availing certain services offered on the Website. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with Abanista’s customer service by phone, email or otherwise or posting user reviews on the items available on the Website, or
  • otherwise doing business on the Website or otherwise dealing with any Abanista entity.

We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with any Abanista entity through social media services or when you connect any Website to social media services, you are authorizing Abanista to collect, store, and use and retain such information and content in accordance with this Privacy Policy.

Non-Personal Information

Abanista may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Abanista to identify You personally. This Non-Personal Information may include:

  1. Your geographic location,
  2. details of Your telecom service provider or internet service provider,
  3. the type of browser
  4. the opera ting system of Your system, device and the Website You last visited before visiting the Website,
  5. The duration of Your stay on the Website is also stored in the session along with the date and time of Your access

Non-Personal Information is collected through various ways such through the use of cookies. Abanista may store temporary or permanent ‘cookies’ on Your computer. You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website


Abanista may use third-party service providers to serve ads on Abanista’s behalf across the internet and sometimes on the Website. They may collect Non-Personal Information about Your visits to the Website, and Your interaction with our products and services on the Website. Please do note that Personal Information and Non-Personal Information may be treated differently as per this Privacy Policy.

You hereby present to Abanista that Abanista shall not be responsible for the authenticity of the Information that You or any other user provide to Abanista. You shall indemnify and hold harmless Abanista and each of Abanista entities officers, directors, contracts or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.

Purpose for collecting, using, storing and processing Your Information

Abanista collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of Abanista entities and shall include the following

  1. to facilitate Your use of the Website or other services of Abanista entities;
  2. to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website;
  3. to provide You with information about products and services available on the Website and to send You information, materials, and offers from Abanista;
  4. to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
  5. to send You surveys and marketing communications that Abanista believes may be of interest to You;
  6. to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
  7. to help You address Your problems incurred on the Website including addressing any technical problems;
  8. if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
  9. for proper administering of the Website;
  10. to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
  11. to improve the services, content and advertising on the Website;
  12. to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
  13. to facilitate various programs and initiatives launched by Abanista or third-party service providers and business associates
  14. to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments
  15. to conduct academic research and surveys
  16. to protect the integrity of the Website;
  17. to respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
  18. to conduct analytical studies on various aspects including user behavior, user preferences etc.;
  19. to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
  20. to implement information security practices;
  21. to determine any security breaches, computer contaminant or computer virus;
  22. to investigate, prevent, or take action regarding illegal activities and suspected fraud,
  23. to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
  24. to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law that is likely to have an adverse impact on the services provided on any Website or by Abanista

Sharing and disclosure of Your Information

Abanista may share statistical data and other details (other than Your Personal Information) to facilitate various programs or initiatives launched by Abanista, its affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third-party service providers shall adhere to confidentiality obligations consistent with this Privacy Policy. Notwithstanding the above, We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for buying products or availing services on Abanista. When You sign up for these services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Personal Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and we are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.

Links to third party websites

Links to third-party advertisements, third-party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, Abanista unless expressly specified on the Website.

Abanista is not responsible for any form of transmission, whatsoever, received by You from any third-party website. Accordingly, Abanista does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third-party websites, nor does Abanista control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third-party websites. The inclusion or exclusion does not imply any endorsement by Abanista of the third-party websites, the website’s provider, or the information on the website. The information provided by You to such third-party websites shall be governed in accordance with the privacy policies of such third-party websites and it is recommended that You review the privacy policy of such third-party websites prior to using such websites.

Security & Retention

The security of your Personal Information is important to us. Abanista strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Abanista adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Abanista stores Your Personal Information. Each of the Abanista entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information Abanista may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, Abanista is not responsible for any breach of security or of such contract by the third party.

Notwithstanding anything contained in this Policy or elsewhere, you agree that Abanista shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is beyond our reasonable control. Such events may include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Abanista), power or electricity failure or unavailability of adequate power or electricity.

GDPR Data Deletion

As part of our continuing dedication to data security, customer privacy, and GDPR compliance, Abanista offers all customers the opportunity to request data deletion for any data associated with their account. Under Article 17 of the GDPR

What is the Data Deletion Process

Once data deletion is requested and account ownership is confirmed, the data deletion request enters our queue. Generally, the data is deleted within 14 calendar days of the initial request. During the deletion process data is securely purged from Abanista databases and servers. All related backup and log data will be deleted within 30 calendar days. Once data has been deleted it cannot be recovered.

How will billing and transaction history be affected?

Some monetary amounts shown in the application and invoices will be calculated excluding any amounts related to deleted order information. This means that the amount shown will not reflect the true amount debited/credited.

How can I request data deletion?

You can submit a data deletion request by sending an email with subject “Request for Personal Data Deletion” to [email protected] Please include as much information as possible regarding which data you would like to be deleted. The request will be escalated to the proper team for evaluation and processing. We will reach out every step of the way to keep you updated on the deletion progress.