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How to Check Whether Your New TV Is Genuine

There are a number of very cheap LCD & LED TVs that have appeared on the market. Some of these TVs are branded with household names such as Samsung, Sony, LG or Panasonic.

With prices as low as 500,000 UGX to 700,000 UGX, for a 32 inch SONY LED TV, one has to wonder whether some of these TVs are original.

Here is a list of the features that you can check to verify if a TV is original even before purchasing it.

How to check if your Samsung TV is genuine.

  1. Check the Logo: Check the logo found on the TV. Counterfeit products will have a slightly modified logo from the original.
  2. Check the Warranty Card: Warranty cards should be provided along with the TV. These will also have further information such as contact information
  3. Call Customer Support: You can call the toll free number on the warranty card to confirm if the model number and serial number are valid.
  4. Check TV User Interface (UI): Click on the Menu > Support > Contact Samsung. Furthermore, for an original smart tv, the software should be able to update. So you can try to update the tv software to check if it is original.
  5. Verify the Resolution: Verify that the resolution of the TV is as advertised on the packaging. You can verify the resolution by connecting the TV to a computer with an HDMI or VGA cable.

    A genuine 4K TV will have a resolution of 3840 x 2160. An original Samsung TV will also have a very clear picture quality.

Other points to check

The location of the serial number of the TV

Newer Samsung TVs have their serial number and model number located on the right side of the TV. Older versions will have their serial number and model number on the back of the TV.

Smart TVs also provide the serial number and model number from the user interface, when a user navigates to Menu > Support > Contact Samsung.

The serial numbers on the TV must also match with the serial numbers that may be found on the packaging box that came with the TV.

Register the TV online with the manufacturer

You can register your Samsung TV online after you have purchased it. The registration process will confirm if the serial number and model number of the TV are valid. This can help you to verify whether the TV is genuine or not.