Delivery

Delivery Information

At Abanista, we believe that every package we deliver is more than just a product—it’s a promise to make your life easier, better, and more enjoyable. Our goal is to ensure your items are delivered on time, safely, and with care, no matter where you are.

Fast & Reliable Delivery

We are committed to delivering smiles, one package at a time. When you place an order with Abanista, you can expect:

• Timely Deliveries: Most orders are processed and dispatched within 24–48 hours. Delivery times vary based on your location, but rest assured, we’ll do everything possible to ensure your package arrives as quickly as possible.
• Secure Packaging: Each item is carefully packed to prevent damage during transportation, so your order reaches you in perfect condition.

Delivery Locations

We deliver to most locations across Uganda, including major towns and remote areas. Whether you’re in Kampala, Gulu, Mbarara, or anywhere in between, we’ve got you covered.

Delivery Charges

Delivery fees depend on the size and weight of your package and your location. Here’s an overview of our delivery charges:

• Kampala and Surrounding Areas: Low-cost delivery for items delivered within the capital and its outskirts.
• Upcountry Areas: Affordable and reliable delivery to other towns and regions across Uganda.

You’ll see the exact delivery cost during checkout before you finalize your purchase.

Delivery Timeframes

Delivery times depend on the shipping method you select and your location:

• Kampala and Surrounding Areas: 1 business day (Standard Shipping), Same day (Express Shipping)
• Upcountry Areas: 1–3 business days (Standard Shipping)
• International Deliveries: 2–14 business days, depending on the destination

During busy periods like holidays and sales, delivery times may take slightly longer.

Tracking Your Order

Once your order is dispatched, you will receive an email or SMS notification with a tracking number. You can easily track your package’s progress on our website to know exactly when to expect it.

Failed Delivery Attempts

If our courier is unable to deliver your package on the first attempt, we’ll contact you to reschedule. In cases where multiple delivery attempts fail, the package will be returned to our warehouse, and our customer service team will reach out to arrange another delivery.

International Deliveries

Abanista is proud to offer international shipping, ensuring that our products reach customers beyond Uganda’s borders. Here’s what you need to know about our international delivery service:

• Delivery Timeframes: Depending on your location, international deliveries typically take between 2 to 14 business days. The exact delivery time will vary based on the destination and the shipping method selected.
• Shipping Costs: International shipping fees are calculated based on the weight, size, and destination of your package. The total shipping cost will be displayed at checkout, ensuring you know the exact amount before finalizing your order.
• Customs and Duties: For international orders, additional taxes, duties, or customs fees may apply depending on the destination country’s regulations. These charges are the responsibility of the recipient and will be billed separately by the carrier or customs office.
• Tracking Your International Order: Stay informed about your package’s journey across borders. Once your order is dispatched, you will receive a tracking number to monitor your shipment’s progress in real-time. Simply enter your tracking number on our website to get updates on your order’s location and expected delivery time.
• Supported Countries: Abanista ships to a wide range of countries. During checkout, select your country from the dropdown menu to see if we deliver to your location.
• Delivery Partner: We collaborate with reputable international courier services to ensure your package arrives safely and on time. We choose partners who prioritize reliable service and care in handling international deliveries.

If you have any further questions about international shipping, please contact our customer support team at [email protected].

Contact Us

If you have any questions or concerns about your delivery, feel free to reach out to our friendly customer service team at [email protected] or via live chat.

At Abanista, we take pride in delivering joy—one package at a time.

Frequently Asked Questions (FAQs)

Contact Us

If you have any questions or need further assistance with your order, please contact our customer support team:

Email: [email protected]
Phone: +256-200-90-4771
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)

Districts

Additional Information

For more details on our return and refund policies, please visit our Returns and Refunds page.

Q&A