Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet,

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support[at]abanista.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales[at]abanista.com and send your item to our address in Kampala, Uganda.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Abanista Stores Uganda, Kampala, Uganda.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales[at]abanista.com for questions related to refunds and returns.

Your Basket

FAQs

Does my product qualify for return?

Your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you should have the original receipt or proof of purchase.

Eligibility

Some products sold by Abanista qualify for free exchange or replacement within 7 days from the date your order ships. The product must be in its original condition, unused and in its original packaging.

Refunds

If your return is approved, a refund of the merchandise and taxes will be given however shipping and handling for the delivery and pickup will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account.
Returns other than for exchange or replacement will be assessed a fee which will be deducted from your refund.

Exceptions

Some products do not qualify for a return because of their nature and the different policies or requirements associated with them.

Terms

We do not accept returns or exchanges for any products after 7 days from the date your order ships.

Undeliverable and refused packages

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

Change of Mind Returns

“Change of mind” includes purchases you have made in error e.g. accidentally ordered the wrong size or color, items that don’t fit the way that you would like or unwanted gifts. We will accept a change of mind return provided it meets the following guidelines:

Return within 7 days
Return with proof of purchase
Item must be unworn, unwashed, unused with all original tags/labels attached
Item is not listed as an excluded item in this return policy.

Return Shipping

You will be responsible for the shipping costs of your return. Please note that we do not refund any freight or shipping charges.

Contact

If you would like assistance in returning an item, please fill the Return Application Form or contact our customer service department at [email protected] We will be happy to walk you through the return process.