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How to Check Whether Your New TV Is Genuine

How to Verify the Authenticity of Your New TV

When you’ve scored a great deal on a new TV, especially from top brands like Samsung, Sony, LG, or Panasonic, it’s important to make sure you’ve bought an authentic product. Here are steps to check whether your new TV is genuine:

For Samsung TVs

  1. Check the Logo: Inspect the logo on your TV. If it’s a counterfeit, the logo may have slight variations from the official brand logo.
  2. Examine the Warranty Card: Authentic TVs come with a warranty card that includes contact information.
  3. Contact Customer Support: Use the toll-free number on the warranty card to confirm the validity of the model number and serial number.
  4. Inspect the TV’s User Interface (UI): Navigate to Menu > Support > Contact Samsung. Authentic smart TVs should be able to receive software updates.
  5. Verify Resolution: Confirm the TV resolution is as stated on the packaging by connecting it to a computer via HDMI or VGA. Genuine Samsung 4K TVs have a resolution of 3840 x 2160, along with crystal-clear picture quality.

Additional Tips for All Brands

  • Serial Number Location: For newer Samsung models, check the right side of the TV for the serial number. Older models usually have it on the back. Smart TVs can show you this information in the UI under Menu > Support > Contact Samsung. Ensure the serial number matches the one on the packaging box.
  • Online Registration: Register your TV on the manufacturer’s website to validate the serial and model numbers. For example, Samsung TVs can be registered here.

By following these steps, you can enjoy your new TV with the assurance that it’s a genuine product.