At Abanista, we strive to provide a seamless and secure shopping experience. Our payment policy outlines the methods of payment we accept, the security measures we implement, and the process for handling any payment-related issues.
Accepted Payment Methods
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
- Mobile Money: Pay with mobile money services such as MTN Mobile Money, Airtel Money, and others.
- Bank Transfers: Direct bank transfers are available for larger purchases.
- Cash on Delivery (COD): Available in select regions for added convenience.
- Abanista Pay: Use your Abanista Pay account for a secure and quick payment option.
- Gift Cards and Vouchers: Redeem Abanista gift cards and vouchers during checkout.
Security Measures
We take the security of your personal and payment information very seriously. Our security measures include:
- Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology to ensure your data is protected.
- Fraud Detection: We employ advanced fraud detection tools and techniques to safeguard against unauthorized transactions.
- Secure Payment Gateways: We use trusted and secure payment gateways to process all payments.
Payment Process
- Select Payment Method: During checkout, choose your preferred payment method.
- Enter Payment Details: Provide the necessary payment information. For credit/debit cards, enter your card number, expiration date, and CVV. For mobile money and bank transfers, follow the on-screen instructions.
- Confirm and Pay: Review your order and payment details before confirming the payment. You will receive an email confirmation once the payment is successful.
Handling Payment Issues
If you encounter any issues with your payment, please follow these steps:
- Verify Payment Information: Double-check the payment details you entered to ensure they are correct.
- Check with Your Bank: Contact your bank or payment provider to ensure there are no issues on their end.
- Contact Abanista Support: If you still experience problems, reach out to our customer support team for assistance.
- Email: support@abanista.com
- Phone: +256-200-90-4771
- Live Chat: Available on our website during business hours
Refunds and Cancellations
For information on refunds and cancellations, please visit our Returns and Cancellations page.
Additional Information
- Currency: All transactions are processed in the local currency (UGX).
- Taxes: Applicable taxes will be calculated and displayed at checkout.
- Payment Confirmation: You will receive an email confirmation for each successful payment, including details of your order and payment.
We are committed to providing a secure and convenient payment process for all our customers. Should you have any questions or concerns, please do not hesitate to contact us.
