Abanista Layby

Lay By

Get up to 4 months Lay-By on your favourite items.

Abanista Layby

How to make a Lay-By

Option 1

Making a Lay-By via Order form

  • Add the items you want to your cart
  • Proceed to checkout and enter details
  • Select “Lay-by” payment method
  • Make the 20% deposit
  • Your Lay-by items will be reserved.
  • Complete the Lay-By payment over 3 months
  • Once complete, your items will be delivered to you
Option 2

Making a Lay-By via Application form

Option 3

Making a Lay-By via WhatsApp

  • Browse through the website and make a list of items you want
  • Send us a Whatsapp with a list of the items you want and sizes
  • Also, include your contact details and delivery address
  • An invoice for your Lay-By request will be sent to you
  • Make the 20% deposit payment for your Lay-By
  • Complete the Lay-By payment over 4 months
  • Once complete, your items will be delivered to you

Terms & Conditions

Please read carefully and feel free to contact us if you need further clarification.

“Lay-By” means:

  • a) offering of a facility where we reserve goods on your behalf;
  • b) which you have chosen;
  • c) which you pay for over a period of time;
  • d) while we hold onto the said goods;
  • e.) until they are paid for in full.
  1. When you choose the goods for Lay-By, you must pay a deposit of 20% of the total value of the goods on opening the Lay-By facility.
  2. You must make a minimum of one payment every month until the goods are paid for in full.
  3. You may decide to pay more frequently if you wish and settle the Lay-By within the 4-month period.
  4. The total period of the Lay-By is 4 months and this may not be extended.
  5. If you terminate the agreement before making full payment for the goods or fail to make full payment for the goods within 30 business days after the anticipated date of completion, we reserve the right to charge you a termination penalty of 10% of the payments already paid for the Lay-By.
  6. We will not charge you a termination penalty if your failure to complete payment is due to hospitalization or death. Relevant documentation will be required. (Doctors/ death certificate etc.)
  7. We may give you notice in respect of the cancellation of a Lay-by by e-mail or SMS to the e-mail address/cell phone number you have provided to us. A refund will be given where applicable.
  8. If you fail to complete payments for your Lay-By within the 4 months period and we are not notified by you before the expiration date, then 100% of the payments made will be considered forfeited by you.
  9. No goods will be released to you until full payment is received.
  10. The address you gave us when conducting the agreement is the address to which statements will be sent. If you wish to change this address at any time, you must give us notice thereof. The change may take a few days to come into effect.
  11. These terms and conditions may be amended from time to time, and in such a case, the new terms and conditions shall apply to your Lay-By agreement with immediate effect.
  12. You confirm that the terms and conditions, the meaning and consequences of this agreement have been presented and explained to you in a language that you understand. You also confirm that the risks relating to the agreement, as well as your rights and obligations, have also been explained to you.
  13. We may at any time amend or replace these terms and conditions and if we do so it does not mean a novation of the agreement or any transaction or indebtedness (meaning that a new agreement does not automatically come into place).
  14. Customers entering into a lay-by agreement must be over the age of 18 years.

How do I make a complaint about my Lay-by agreement?

You can make a complaint about your lay-by agreement using one of these methods:

1. by phone: +256 (200) 904771 (calls may be recorded and monitored).
2. by Post: Abanista Consumer Solutions (Africa) Limited, P.O Box 132914, Kampala, and
3. online using your online account portal.

How will my complaint be handled?

We’ll do our best to resolve your complaint as quickly as possible. If we can’t do this immediately, we’ll try to acknowledge your complaint within 1 working days of receiving it, and keep you updated on the progress of our investigation.

We aim to resolve any complaint within one week. If this isn’t possible, we’ll write to you with an update on the progress of our investigation. Once we’ve resolved your complaint, we’ll confirm everything in writing.

In the unlikely event that we haven’t resolved your complaint within 1 week of us receiving it, we’ll write to you and let you know the reasons why.

If you’re unhappy with the outcome of your complaint, you can email us at [email protected]