When breakdowns and accidents happen, it can be an expensive hassle to get a repair or replacement. With Abanista Care product insurance, you can have peace of mind if the unexpected happens.
Why not get that extra bit of cover with Abanista Care?
We know that sometimes life just happens…protect your new stuff with one of our Abanista Care policies. Each policy includes that all-important accidental damage cover from the moment you buy it, and offers extra protection in addition to your standard manufacturer’s guarantee.
Breakdown Care
Life on-the-go sometimes means things don’t go to plan – we’ll fix or replace your item even if it’s broken by accident.
Monthly Care
Peace of mind, paid monthly. You’ll be covered for accidental damage, as well as faults, breakdowns and, for mobiles only, theft with force or break-in.
Replacement Care
In the event of accidental damage or breakdown, we’ll give you a like-for-like, brand-new replacement. No fuss.
Abanista Breakdown Care
Life on-the-go sometimes means things don’t go to plan – we’ll fix or replace your item even if it’s broken by accident.
Once you get your Abanista stuff home, you’ll enjoy using it more knowing it’s covered by Abanista Breakdown Care provided by Tech Squad.
And once your standard manufacturer’s guarantee ends, we’ll cover faults or breakdowns… now that’s peace of mind.
So, what’s included?
- Immediate accidental damage cover.
- Breakdown cover after the manufacturer guarantee ends (provided the policy remains in force).
- Unlimited repairs of your product.
- Worldwide cover, after your manufacturer’s guarantee ends.
- And if we can’t fix it…we’ll give you a brand-new replacement or equivalent vouchers.
And what’s not included?
- Loss, theft, neglect, cosmetic and deliberate damage.
- The cost of installation and/or disposal of your item.
- Breakdown or accidental damage covered by another guarantee or warranty.
- The cost of replacing any accessories to your item.
- Some policies do not include breakdown cover as the policy ends before the end of the manufacturer’s guarantee.
Now, for the finer details…
For more information about Abanista Breakdown Care, you can read or print the Insurance Product Information Document (IPID) and Breakdown Care brochure below…
Abanista Monthly Care
Peace of mind, paid monthly. You’ll be covered for accidental damage, as well as faults, breakdowns and, for mobiles only, theft with force or break-in.
With Monthly Care, provided by the Uganda’s leading specialist warranty provider Tech Squad, keep your purchases protected so you won’t have to worry about the unexpected costs that come with repairs. If we can’t repair it, we’ll replace it with a brand new one, or we’ll give you the equivalent value in Abanista vouchers, so you can pick out your own.
So, what’s included?
- Immediate accidental damage cover.
- Breakdown cover, once your manufacturer’s guarantee ends.
- Worldwide cover.
- Unlimited repairs of your product.
- Technical support for up to four computers in your home.
- The cost of replacing accessories included with the original item.
- Theft with force or due to break-ins (mobile phones only).
And what’s not included?
- Loss, neglect, cosmetic & deliberate damage.
- The cost of accessories not included with the original item.
- Theft or attempted theft of appliances and household goods.
- Theft without force, including pickpocketing (mobile phones only).
- You’ll need to pay an excess for mobile phones worth UGX500K+.
Now, for the finer details…
For more information about Abanista Monthly Care, you can read or print the Insurance Product Information Document (IPID) and Abanista Monthly Care brochure below…
Abanista Replacement Care
We’ll replace it before you even miss it.
With Abanista Replacement Care, provided by the Uganda’s leading specialist warranty provider Tech Squad.
If your item gets damaged accidentally, or breaks down due to a fault after the manufacturer’s guarantee has ended, our priority is to get you back up-and-running as soon as possible.
Just pop into store and we’ll give you a brand-new replacement, or Abanista vouchers to the original amount you paid for your item so you can choose for yourself. No fuss.
So, what’s included?
- Immediate accidental damage cover.
- Breakdown cover after your manufacturer’s guarantee ends.
- Instant replacement.
- Worldwide cover.
- The cost of replacing accessories which originally came with your item.
And what’s not included?
- Loss, theft, neglect, cosmetic and deliberate damage.
- The cost of any accessories that didn’t originally come with your item.
- Breakdown or accidental damage covered by another guarantee or warranty.
Now, for the finer details…
For more information about Abanista Replacement Care, you can read or print the Insurance Product Information Document (IPID) and Replacement Care brochure below…
Frequently Asked Questions
When does my cover start?
The cover kicks in from the very day you purchase Abanista Care.
When does my cover end?
Most Abanista Care policies will have the duration shown on your receipt or policy documents (unless the policy has ended in accordance with our T&Cs).
However, If you have Monthly Care, your policy will continue until you cancel it (unless the policy has ended in accordance with our T&Cs).
If we replace your product or give you vouchers to replace the product yourself, the policy will end immediately.
How do I make an Abanista Care claim?
The way to make a claim will vary depending on which type of Abanista Care policy protects your product. Please click the link for full details for each of the policies.
How long do I have to cancel my Abanista Care policy?
You can cancel Abanista Care anytime you like during the policy term.
But you’ll only get a full refund if you cancel within the 45 day cooling off period if no claims have been made. You can pop into your local Abanista store or call our Customer Services team.
After the 45 day ‘cooling off period’, you’ll get a pro rata refund (so we’ll refund you the remaining months on your policy) if no claims have been made. To cancel after the 45 day ‘cooling off period’, you’ll need to contact Tech Squad.
Please note: for Monthly Care, if you cancel your policy after the 45 day ‘cooling off period’, you won’t receive any refunds.
Who are Tech Squad?
We have a specialised insurance company that provides Abanista Care. Here are the details of the service provider…
Abanista Monthly Care, Breakdown Care and Replacement Care and Furniture Care are provided by Tech Squad.
Can I buy Abanista Care after I’ve bought my item?
Yes!
You’ve got 45 days after you’ve bought your item to decide if you want to buy Abanista Care to cover it against faults, breakdowns or accidental damage.
Just pop into your nearest store, with your purchase receipt. One of our super-helpful colleagues will find you the right policy to keep your item safe-and-sound.
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